Simply over a 12 months because the Jamaica Customs Company (JCA) obtained its ISO 9001:2015 High quality Administration System certification, the company has applied quite a few mechanisms to make sure the certification is retained. Extra importantly, these measures intention to supply each employees and exterior stakeholders with distinctive high quality service supply.
ISO 9001 is outlined because the worldwide normal that specifies necessities for a high quality administration system (QMS). Organizations use the usual to reveal the flexibility to constantly present services and products that meet buyer and regulatory necessities. It’s the most well-liked normal within the ISO 9000 sequence and the one normal within the sequence to which organizations can certify.
The JCA achieved its certification on April 18, 2023, after efficiently finishing the two-stage certification audits performed by the Nationwide Certification Physique of Jamaica (NCBJ).
Sean Barrow, High quality Assurance Supervisor inside the JCA, highlighted the varied measures the company has put in place.
“The JCA, in an effort to underscore its unwavering dedication to sustaining and working a strong and efficient High quality Administration System, ensured that it bolstered its capability to repeatedly enhance the system via efficient Administration Critiques and the engagement of ongoing capability constructing initiatives/trainings for the Inner High quality Auditors, to equip them in effecting skilled and goal high quality audits,” he shared.
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He added, “This can be sure that the JCA stays buoyant in a dynamic and ever-changing enterprise atmosphere with buyer focus a precedence by at all times searching for to enhance service supply in step with worldwide requirements and finest practices.”
Stakeholders reward Jamaica Customs Company for improved service
Leon Smith, Managing Director of GOMax Customs Brokers and a stakeholder of the JCA for over 30 years, shared his perspective on the impression of the ISO 9001:2015 certification on the company’s service outputs. “In my over three a long time of expertise as a Customs Dealer, I’ve noticed the good strides within the Company’s efficiencies throughout the gamut of its operations, specifically, its operations on the Sangster Worldwide Airport,” he stated.
He additional said, “The short turnaround time in shifting guests and items via the airport [and ports], has been nothing in need of exceptional. It’s a testomony to the Company’s capability to translate high quality methods and processes on paper into sensible, high-value buyer companies; values that assist lifelong relationships in Jamaica’s world-leading Tourism companies trade, bringing well-needed earnings and fame for our island residence.”
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Mr. Smith additionally praised the JCA’s efforts in bettering and advancing its companies for all stakeholders. “GOMax Customs Brokers is happy to acknowledge the exemplary efficiency of JCA in implementing and sustaining high quality administration methods in Jamaica’s Customs administration, and want the Company the easiest in its efforts at steady enchancment and repair excellence,” he said.
The JCA continues to hunt methods to reinforce its methods, processes, and procedures, guaranteeing that clients obtain wonderful service supply according to worldwide requirements and finest practices.
