Caribbean: Caribbean Airways Restricted (CAL)’s Jetpak Skybox courier service has been accused of the allegation of dropping two packages and refusing to compensate the quantity to a cellphone seller.
The packages contained US$11,682 in merchandise, which the seller demanded reimbursement for and threatened to sue the airline for.
The incident got here to gentle after the letter was despatched by Legal professional Richard Jaggasar- a consultant from Rehin Burke, who’s the proprietor of Burke Company Applied sciences to the CAL. The letter consisted of a requirement for the compensation of the quantity and the specter of taking motion. It was despatched to the CAL’s Company Secretary and Common Council Nalini Lalla on Thursday.
As per the preliminary experiences, the three packages have been shipped by the cellphone seller with the help of CAL’s Jetpak service in late September 2022.
After some weeks, the businessman was knowledgeable by the courier service in regards to the arrival of the packages in Trinidad anticipated to be delivered in two days.
Nevertheless, Burke had solely acquired one of many three packages and the correspondence from the corporate additionally requested in regards to the freight, service and dealing with charges for the supply. With a purpose to enquire about different packages, he visited the corporate’s workplace and asserted that the seven cell telephones have been lacking.
The corporate proprietor requested in regards to the gadgets from the courier service a number of occasions however was left with no clue. After some days, he was knowledgeable by one other worker that the packages have been misplaced attributable to which he demanded correct compensation.
CAL’s cargo logistics officer Charelle Assee issued the assertion and refused to simply accept legal responsibility, however supplied a $1,000 settlement on Jan 24, 2024.
She acknowledged that the cellphone seller had didn’t comply with the official coverage of the corporate, stating that such claims could possibly be made inside seven days of the supply.
In response, the cellphone seller accused the corporate of deceptive their clients and offering unsuitable data. He additionally famous that the complaints have been a number of occasions, however firm didn’t response to them on time.
He mentioned that he claimed in regards to the gadgets on November 11, 2022, however acquired the response on November 24, 2022, which is even longer than a seven-day interval. Burke additional demanded compensation and mentioned the company was solely answerable for this negligence.
Assee added that they might settle for the complete legal responsibility and introduced the revised settlement supply of US$2,950. However in response, cellphone seller requested the corporate to pay the reimbursement in 28 days, and settle for their settlement, in any other case the strict actions could be taken.
