BRIDGETOWN, Barbados, CMC – Prime Minister Mia Mottley’s administration shall be taking a big step in the direction of enhancing public service supply with the launch of its new Citizen Companies Contact Centre (CSCC) subsequent Tuesday.
As a part of the Authorities’s dedication to offering citizen-centric governance, the initiative has been designed to make it extra handy for Barbadians to voice considerations, file complaints, and provide recommendations about authorities companies, all from the consolation of their houses.
The Authorities says the Contact Centre shall be staffed by a group of extremely skilled and devoted brokers who’re dedicated to offering immediate, courteous, {and professional} service. The power may even course of communications from residents which can be obtained through phone calls, e mail, or WhatsApp messaging.
Nonetheless, the function of the CSCC group is not going to substitute frontline phone, e-mail, or messaging companies in ministries, departments, and companies (MDAs).
The CSCC is meant to work with present name facilities of the Authorities to reply to – studies of dissatisfaction with the standard of presidency service in any space of public service supply calls associated to vital companies, requests for data on authorities applications, insurance policies, and procedures and suggestions on authorities companies and recommendations for enhancements.
The launch of the CSCC is seen as one which underscores the Authorities’s dedication to transparency and accountability.
By centralizing communication and making companies extra accessible, the Contact Centre will empower residents to take part actively in shaping their communities and authorities.
“The Citizen Companies Contact Centre is a game-changer for a way residents work together with their Authorities. “This initiative is about placing folks first and guaranteeing everybody has equal entry to the companies they want. We’re assured that the contact middle will make a big distinction within the lives of Barbadians.
“That is simply step one within the course of. Over the long run, the Authorities shall be working to standardize name middle companies to additional improve citizen satisfaction with the supply of presidency companies,” mentioned Minister within the Prime Minister’s Workplace with Duty for Tradition Dr. Shantal Munro-Knight.
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